Privacy Policy

Professional Fragrances respects your privacy. This policy explains what information we collect when you use this website, and how we use it. 1. Information we collect When you shop with us we collect the details needed to fulfil your order: your name, phone number, delivery address, and email address if provided. When you sign in, your phone number is verified via a one-time password (OTP). We also keep a record of your orders. 2. How we use your information We use your information to process and deliver orders, send order updates (SMS, WhatsApp or email), respond to your queries, and improve the shop. If you opt in to our newsletter, we may send occasional updates about new launches and offers — you can opt out at any time. 3. Payments Online payments are processed by secure third-party payment gateways. We never see or store your full card details, UPI PIN or banking passwords. Payment providers handle your data under their own privacy policies. 4. Sharing We share your delivery details with courier partners solely to deliver your order, and with service providers (such as SMS/OTP and payment gateways) solely to operate the shop. We do not sell or rent your personal information to anyone. 5. Cookies & local storage This website uses cookies and browser storage for essential functions — keeping you signed in, remembering your cart and wishlist. Disabling them may break parts of the shop. 6. Data retention We keep order records for as long as required for accounting and legal purposes. You may ask us to delete your account information; details required by law (such as invoices) are retained for the mandated period. 7. Your rights You can ask us what personal information we hold about you, request a correction, or request deletion, using the contact details on this website. 8. Security Your data is stored on secured servers and transmitted over encrypted connections (HTTPS). While no system is perfectly secure, we take reasonable technical measures to protect your information. 9. Changes to this policy We may update this policy from time to time; the latest version will always be published on this page. 10. Contact For any privacy-related questions or requests, reach us through the contact details listed on this website.